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Ma Kuang TCM | Patron Service Officer 顾客服务专员 / Sales Consultant 销售顾问

Front Desk:

·       Greet, welcome, and direct customers appropriately at front desk

·       Answering of incoming calls, texts and attend to email enquiry.

·       Attending to walk-in customer’s enquiries on promotions.

·       Registering all customers entering to the clinic via the system.

·       Booking and follow up with all appointment bookings.

·       Coordinating physician consultation and therapist treatment process.

·       Invoicing and processing of claim documents.

·       Dispensary of medicine.

·       Basic housekeeping to maintain the cleanliness of the clinic

·       Managing internal administrative duties.

·       Inventory checking & Stock ordering.


Consultation & After-Treatment Sales:

•   Provide professional consultation on TCM treatment services and packages.

•   Follow up on consultation with customers after treatment experience.

•   Drive sales to meet sales targets and sales performance KPI.

•   Ambassador for our brand, products and services.



•         At least 1 year of working experience in Beauty / Aesthetic Clinic/ Massage or Therapy / SPA / Clinic Sales Operations/ Front Desk/ Customer Consultant & related field is required for this position

•         Willing to work retail hours, weekends & public holidays

•         Be part of a collaborative and inclusive team

•         Fast-paced and collaborative working style

•         Excellent communication and relationship building skills

• Demonstrating high professional standards, personal commitment and passion for the brand

•         Advance computer skills

•         Provide excellent customer service.

•         Result-driven and get motivated by bringing in sales to the company.

•         Comfortable in handling mobile phone, email enquiries in English.

•         A Fast learner (Training Will Be provided)


Interest candidate, please apply and submit your application and resume to:

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